Refund policy

Returns

We offer returns within 7 days of delivery or pickup for eligible items.

Because we sell large furniture pieces that require freight and scheduled delivery, all returns must be approved in advance.

To be eligible for a return:

  • The item must be unused and unassembled

  • The item must be in its original packaging

  • All hardware and components must be included

  • You must provide proof of purchase

Items that have been assembled, used, or removed from their original packaging are not eligible for return.

To request a return, email:
support@georgesfurniturestore.com

Returns must be approved before being sent back. Items returned without authorization will not be accepted.

Return Address

Approved returns must be delivered to:

George’s Furniture Warehouse
16716 Edwards Road
Cerritos, CA 90703

(Returns are by appointment only.)

Return Fees & Restocking

Approved returns are subject to:

  • A 20% restocking fee

  • Original shipping and delivery charges are non-refundable

  • Return freight costs are the responsibility of the customer

If we arranged freight delivery, the customer is responsible for arranging and paying for return shipping.

Local delivery fees are non-refundable.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos of the item and packaging

  • Do not discard packaging until the issue is resolved

We will evaluate the issue and arrange replacement parts or exchange if applicable.

Failure to report damage within 48 hours may void eligibility for replacement.

Non-Returnable Items

The following items are non-returnable:

  • Assembled furniture

  • Clearance or sale items

  • Special order or custom items

  • Mattresses (for sanitary reasons)

  • Gift cards

Exchanges

If you would like to exchange an item, it must first qualify under our return policy.

Approved exchanges are subject to restocking fees and applicable shipping charges.

Cancellations

Orders may be canceled for a full refund before shipment or delivery scheduling.

Once an item has shipped or delivery has been scheduled, cancellation fees may apply.

Refunds

Once we receive and inspect your approved return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take 5–10 business days, depending on your bank

Restocking fees and original shipping charges will be deducted from the refund.